At all stages of the supply chain, the industry is pioneering effective alliances and partnerships between water companies, contractors and sub-contractors. Working closely through partnerships can produce major improvements in efficiency, customer service and overall performance. Best practice will be recognised for alliances and partnerships that produce efficiency gains, safer work sites, clearer tendering and products supply, and more effective buying solutions. 

Eligibility: 

The Water Industry Awards are open to companies of ALL sizes. The initiative, project and/or campaign should either be ongoing or have been completed during 2023. 

What to include: 

The judges will want to know how your alliance or partnership made a difference, so please outline the challenge at the outset, before explaining how the project has improved the situation. Please note that supporting material will only be called upon where necessary and may not be viewed by the judges – please make your case within the entry form. 

Word count & criteria:

Please note that your entry should be no more than 1,000 words. 

• Concept: Please provide a brief outline of the initiative, how it originated, and its objectives. (200 words) 

• Delivery: Please explain who the key players in the initiative were and how they worked together to deliver its success. (200 words) 

• Innovation: Please explain the innovation behind this initiative. How does it go beyond existing best practice? What makes it stand out from other initiatives in the industry? (200 words) 

• Benefits: What measurable benefits have been achieved? Please include financial, customer and environmental benefits where relevant. (200 words) 

• Potential: What is the potential for adopting this initiative across the water sector and elsewhere? How could it positively impact the industry in the future? (200 words) 

SPONSORED BY

The efficient and effective management of assets is critical to the water sector. Making the most of existing assets has long been a core focus of the industry but opportunities for implementing more effective strategies are growing with the proliferation of new technologies. This award will recognise entries that show an ability to deliver clear improvements in asset management, whether by reducing costs, cutting the number of incidents or otherwise improving efficiency. 

Eligibility: 

The Water Industry Awards are open to companies of ALL sizes. The initiative, project and/or campaign should either be ongoing, or have been completed during 2023. 

What to include: 

The judges will want to know how your initiative made a difference, so please outline the challenge at the outset, before explaining how the project has improved the situation. Please note that supporting material will only be called upon where necessary and may not be viewed by the judges – please make your case within the entry form. 

Word count & criteria: 

Please note that your entry should be no more than 1,000 words 

• Concept: Please provide a brief outline of the initiative, how it originated, and its objectives. (200 words) 

• Delivery: Please explain how the initiative was delivered, including the deployment of technology. (200 words) 

• Innovation: Please explain the innovation behind this initiative. How does it go beyond existing best practice? What makes it stand out from other initiatives in the industry? (200 words) 

• Benefits: What measurable benefits have been achieved? Please include financial, customer and environmental benefits, where relevant. (200 words) 

• Potential: What is the potential for adopting this initiative across the water sector and elsewhere? How could it positively impact the industry in the future? (200 words) 

SPONSORED BY

The water industry relies on its contractors and supply chain partners to drive forward best practice in construction, innovative techniques and sustainability, while maintaining high health and safety and employment standards. This award will recognise the contractor that can best demonstrate a combination of commercial success, agenda-setting innovation, environmental stewardship and workforce best practice through its work over the past year. 

Eligibility: 

The Water Industry Awards are open to companies of ALL sizes. This category is intended for Tier 1 and Tier 2 contractors serving the UK water sector. 

What to include: 

The judges will want to know what makes your company stand out from the crowd, so please outline the areas in which it is breaking new ground, performing beyond expectation and delighting clients. Please note that supporting material will only be called upon where necessary and may not be viewed by the judges. Please make your case within the entry form. 

Word count & criteria: 

Please note that your entry should be no more than 1,000 words. 

• Commercial Success: Please describe the extent of growth and financial success the company has achieved in the water industry during 2023, providing figures where possible. (250 words) 

• Innovation: Please provide evidence of how the company is innovating and leading the industry in new techniques or practices. (250 words). 

• Sustainability: Please provide evidence of how the company is working to reduce the impact of its work on the environment and make the most efficient use of resources. (250 words). 

• People: Please explain in what ways the company is investing in its people, improving their skills, safety and wellbeing for the long term. (250 words).

This category is for breakthroughs in customer satisfaction - what water companies, contractors or sub-contractors are doing to delight their customers, above and beyond their statutory requirements and capital investment programmes. It is about the action taken and being prepared to go the extra mile to ensure customers receive the best service, and best experience of the water sector, possible. 

Eligibility: 

The Water Industry Awards are open to companies of ALL sizes. The initiative, project and/or campaign should either be ongoing or have been completed during 2023. 

What to include: 

The judges will want to know how your approach made a difference, so please outline the challenge at the outset, before explaining how the project has improved the situation. Please note that supporting material will only be called upon where necessary and may not be viewed by the judges. Please make your case within the entry form. 

Word count & criteria: 

Please note that your entry should be no more than 1,000 words. 

• Concept: Please provide a brief outline of the initiative, how it originated, and its objectives. (200 words) 

• Outcomes: Please explain how the initiative improved outcomes for customers? (200 words) 

• Innovation: Please explain the innovation behind this initiative. How does it go beyond existing best practice? What makes it stand out from other initiatives in the industry? (200 words) 

• Benefits: What measurable benefits have been achieved? Please include customer, financial and environmental benefits where relevant. (200 words) 

• Potential: What is the potential for adopting this initiative across the water sector and elsewhere? How could it positively impact the industry in the future? (200 words) 

Digitalisation – the fourth industrial revolution - is driving a step-change in the water industry. Sophisticated data analytics, cloud computing and artificial intelligence are transforming the sector, enabling efficiency gains, customer benefit, safer working, cost reductions and more sustainable outcomes. 

Eligibility: 

The Water Industry Awards are open to companies of ALL sizes. The initiative, project and/or campaign should either be ongoing or have been completed during 2023. 

What to include: 

The judges will want to know how your project made a difference, so please outline the challenge at the outset, before explaining how the project has improved the situation. Please note that supporting material will only be called upon where necessary and may not be viewed by the judges. Please make your case within the entry form. 

Word count: 

Please note that your entry should be no more than 1,000 words. 

• Concept: Please provide a brief outline of the initiative, how it originated, and its objectives. (200 words) 

• Execution: Please explain how the initiative was executed including who the key players were and detail of any technology deployments. (200 words) 

• Innovation: Please explain the innovation behind this initiative. How does it go beyond existing best practice? What makes it stand out from other initiatives in the industry? (200 words) 

• Benefits: What measurable benefits have been achieved? Please include financial, customer and environmental benefits where relevant. (200 words) 

• Potential: What is the potential for adopting this initiative across the water sector and elsewhere? How could it positively impact the industry in the future? (200 words) 

SPONSORED BY

Diversity and inclusion have never been more important – and while the water sector has seen some fantastic initiatives in recent years, it still has a mountain to climb. This award recognises companies that are going above and beyond with initiatives designed to celebrate and support diversity and inclusion in all its guises.  

The award is aimed at organisations that show commitment to building a fair and inclusive culture for all and represents the full spectrum of human demographic differences- race, religion, gender, sexual orientation, age, socio-economic status or physical disability. 

Eligibility: 

The Water Industry Awards are open to companies of ALL sizes. The initiative, project and/or campaign should either be ongoing or have been completed during the past two or three years. 

What to include: 

The judges will want to know how your initiative or management approach made a difference, so please outline the challenge at the outset, before explaining how your project has improved the situation. Please note that supporting material will only be called upon where necessary and may not be viewed by the judges – please make your case within the entry form. 

Word count & criteria: 

Please note that your entry should be no more than 1,000 words. 

• Concept: Please provide a brief outline of the initiative, how it originated, and its objectives. (200 words) 

• Delivery: Please explain how your initiative was delivered, including any partnerships, and how you judged its success. How is this initiative embedded in the culture of the organisation (to ensure longevity and commitment)? (200 words). 

• Innovation: Please explain the innovation behind this initiative. How does it go beyond existing best practice? What makes it stand out from other initiatives in the industry? (200 words) 

• Benefits: What measurable benefits have been achieved? (200 words) 

• Potential: What is the potential for adopting this initiative across the water sector and elsewhere? How could it positively impact the industry in the future? (200 words) 

Safe, clean drinking water is vital to public health and the wellbeing of society. This category rewards the leading technical, process or management innovation designed to solve water quality and treatment challenges that was carried out in 2023. Judges will look for cost-effectiveness and sustainability issues associated with treatment, as well as innovative technologies and solutions. 

Eligibility: 

The Water Industry Awards are open to companies of ALL sizes. The initiative, project and/or technical innovation should either be ongoing or have been completed during 2023. 

What to include: 

The judges will want to know how your initiative could make a difference to the water industry, so please outline the challenge which it helps to overcome, before explaining the details of how the technology works and the results it has achieved so far. Please note that supporting material will only be called upon where necessary and may not be viewed by the judges. Please make your case within the entry form. 

Word count & criteria: 

Please note that your entry should be no more than 1,000 words. 

• Concept: Please provide a brief outline of the initiative, how it originated, and its objectives. (200 words) 

• Delivery: Please explain how the initiative was delivered, and how you judged its success. (200 words) 

• Innovation: Please explain the innovation behind this initiative. How does it go beyond existing best practice? What makes it stand out from other initiatives in the industry? (200 words) 

• Benefits: What measurable benefits have been achieved? Please include financial, customer and environmental benefits where relevant. (200 words) 

• Potential: What is the potential for adopting this initiative across the water sector and elsewhere? How could it positively impact the industry in the future? (200 words) 

Water companies are among the most intensive users of energy in the country. In the light of soaring wholesale power prices, this is increasing pressure on company balance sheets and is a key obstacle to the sector’s net zero ambitions. This award celebrates the most innovative and ambitious initiatives to reduce consumption of energy from fossil fuels, including energy management, self-supply and adoption of low-carbon technologies.  

Eligibility: 

The Water Industry Awards are open to companies of ALL sizes. The initiative, project and/or technical innovation should either be ongoing or have been completed during 2023. 

What to include: 

The judges will want to know how your initiative could make a difference to the water industry, so please outline the challenge it helps to overcome, before explaining the details of how the iniative works and the results it has achieved so far. Please note that supporting material will only be called upon where necessary and may not be viewed by the judges. Please make your case within the entry form. 

Word count & criteria: 

Please note that your entry should be no more than 1,000 words. 

• Concept: Please provide a brief outline of the initiative, how it originated, and its objectives. (200 words) 

• Delivery: Please explain how the initiative was delivered, and how you judged its success. (200 words) 

• Innovation: Please explain the innovation behind this initiative. How does it go beyond existing best practice? What makes it stand out from other initiatives in the industry? (200 words) 

• Benefits: What measurable benefits have been achieved? Please include financial, customer and environmental benefits where relevant. (200 words) 

• Potential: What is the potential for adopting this initiative across the water sector and elsewhere? How could it positively impact the industry in the future? (200 words) 

The water industry relies on partners to provide fresh thinking that helps meet challenges large and small, and to lend expertise that promotes optimal decision-making and the best use of resources. This award will recognise the engineering consultancy that can best demonstrate a combination of industry-leading expertise, agenda-setting innovation and workforce best practice through its work over the past year. 

Eligibility: 

The Water Industry Awards are open to companies of ALL sizes. This category is intended for engineering consultancy companies serving the UK water sector. 

What to include: 

The judges will want to know what makes your company stand out from the crowd, so please outline the areas in which it is breaking new ground, performing beyond expectation and delighting clients. Please note that supporting material will only be called upon where necessary and may not be viewed by the judges - please make your case within the entry form. 

Word count & criteria: 

Please note that your entry should be no more than 1,000 words. 

• Commercial Success: Please describe the extent of growth and commercial success the company has achieved in the water industry during 2023, highlighting key projects and partners where possible. (250 words) 

• Innovation: Please provide evidence of how the company is innovating and leading the industry in new techniques or practices. (250 words). 

• Expertise: Please explain in what ways the company offers superior expertise, and how it is investing in its people and skills to ensure that it continues to offer industry-leading capabilities. (250 words). 

• Results: Please provide evidence of how the company has made a difference for its water sector clients through the results and benefits that have been achieved. Please include financial, customer and environmental benefits where relevant (250 words). 

Product and process innovation is vital if the water industry is to achieve its ambitions across various areas including customer service, value for money and environmental standards. This award is for a product or technology that is truly ground-breaking and has made its mark in the industry for the first time in 2023. 

Eligibility: 

The Water Industry Awards are open to companies of ALL sizes. This category is intended for new technologies which have emerged in the last year, and is therefore not open to technologies which were widely available before January 2023. 

What to include: 

The judges will want to know how your product or technology could make a difference to the water industry, so please outline the challenge which it helps to overcome, before explaining the details of how the technology works and the results it has achieved so far. Please note that supporting material will only be called upon where necessary and may not be viewed by the judges. Please make your case within the entry form. 

Word count & criteria: 

Please note that your entry should be no more than 1,000 words. 

• Concept: Please provide a brief outline of the technology, how it originated, and its objectives. (200 words) 

• Delivery: Please explain how the technology was delivered, what problems it solved, and how you measured its success. (200 words) 

• Innovation: Please explain the innovation behind this technology. How does it go beyond existing best practice? What makes it stand out from other technologies in the industry? (200 words) 

• Benefits: What measurable benefits have been achieved? Please include financial, customer and environmental benefits, where relevant. (200 words) 

• Potential: What is the potential for adopting this initiative across the water sector and elsewhere? How could it positively impact the industry in the future? (200 words) 

SPONSORED BY

The health and safety of the public and their own workforces remains at the top of the agenda for all companies operating within the water sector. This award recognises exceptional commitment to health and safety by a company or organisation that has gone above and beyond statutory requirements, setting new standards for the industry to follow.  

Eligibility: 

The Water Industry Awards are open to companies of ALL sizes. The initiative, project and/or campaign should either be ongoing or have been completed during 2023. 

What to include: 

The judges will want to know how your initiative or management approach made a difference, so please outline the challenge at the outset, before explaining how the project has improved the situation. Please note that supporting material will only be called upon where necessary and may not be viewed by the judges. Please make your case within the entry form. 

Word count & criteria: 

Please note that your entry should be no more than 1,000 words. 

• Concept: Please provide a brief outline of the initiative, how it originated, and its objectives. (200 words) 

• Delivery: Please explain how your initiative was delivered and how you judged its success. (200 words) 

• Innovation: Please explain the innovation behind this initiative. How does it go beyond existing best practice? What makes it stand out from other initiatives in the industry? (200 words) 

• Benefits: What measurable benefits have been achieved? (200 words) 

• Potential: What is the potential for adopting this initiative across the water sector and elsewhere? How could it positively impact the industry in the future? (200 words) 

Stretching targets and the increasing sophistication of technology have helped to make significance in-roads into leakage rates across the water sector. However, the proliferation of leaks across the water network remains a cause of concern and one of the most high profile metrics on how the sector is performing. This category recognises the leading technical, process or management innovation designed to tackle leakage that was carried out in 2023. 

Eligibility: 

The Water Industry Awards are open to companies of ALL sizes. The initiative, project and/or technical innovation should either be ongoing or have been completed during 2023. 

What to include: 

The judges will want to know how your initiative could make a difference to the water industry, so please outline the challenge which it helps to overcome, before explaining the details of how the project works and the results it has achieved so far. Please note that supporting material will only be called upon where necessary and may not be viewed by the judges. Please make your case within the entry form. 

Word count & criteria: 

Please note that your entry should be no more than 1,000 words. 

• Concept: Please provide a brief outline of the initiative, how it originated, and its objectives. (200 words) 

• Delivery: Please explain how the initiative was delivered, and how you judged its success. (200 words) 

• Innovation: Please explain the innovation behind this initiative. How does it go beyond existing best practice? What makes it stand out from other initiatives in the industry? (200 words) 

• Benefits: What measurable benefits have been achieved? Please include financial, customer and environmental benefits where relevant. (200 words) 

• Potential: What is the potential for adopting this initiative across the water sector and elsewhere? How could it positively impact the industry in the future? (200 words) 

Protecting natural capital is at the core of the water sector’s purpose - leaving the environment in a better state than before and mitigating the impacts of climate change. This award is for going above and beyond normal practice and continued and ongoing commitment to sustainability and environmental improvement. This relates not just to the natural environment an organisation holds in trust but also in its own practices and operations. This award will recognise continued, ongoing and exceptional commitment to and impact on natural capital, externally and internally to its own operations and culture. 

Eligibility: 

The Water Industry Awards are open to companies of ALL sizes. The initiative, project and/or campaign should either be ongoing or have been completed during 2023. 

What to include: 

The judges will want to know how your initiative, product, technology or management approach made a difference, so please outline the challenge at the outset, before explaining how the project has improved the situation. Please note that supporting material will only be called upon where necessary and may not be viewed by the judges – please make your case within the entry form. 

Word count & criteria: 

Please note that your entry should be no more than 1,000 words. 

• Concept: Please provide a brief outline of the initiative, how it originated, and its objectives. (200 words) 

• Delivery: Please explain how the initiative was delivered, including any key partnerships or technology deployments, and how you judged its success. (200 words) 

• Innovation: Please explain the innovation behind this initiative. How does it go beyond existing best practice? What makes it stand out from other initiatives in the industry? (200 words) 

• Benefits: What measurable benefits have been achieved? Please include financial, customer and environmental benefits, where relevant. (200 words) 

• Potential: What is the potential for adopting this initiative across the water sector and elsewhere? How could it positively impact the industry in the future? (200 words) 

The water sector has set itself a challenging target of reaching net zero by 2030, driving game-changing innovation across all parts of the water business. This award recognises a project or initiative that has demonstrated measurable progress in achieving net zero carbon emissions. 

Eligibility: 

The Water Industry Awards are open to companies of ALL sizes. The initiative, project and/or campaign should either be ongoing or have been completed during 2023. 

What to include: 

The judges will want to know how your initiative, product, technology or management approach is making a difference, so please outline the challenge at the outset, before explaining how the project has improved the situation. Please note that supporting material will only be called upon where necessary and may not be viewed by the judges – please make your case within the entry form. 

Word count & criteria: 

Please note that your entry should be no more than 1,000 words. 

• Concept: Please provide a brief outline of the initiative, how it originated, and its objectives. (200 words) 

• Delivery: Please explain how your initiative was delivered, including any key partnerships or technology deployments; and how you judged its success. (200 words) 

• Innovation: Please explain the innovation behind this initiative. How does it go beyond existing best practice? What makes it stand out from other initiatives in the industry? (200 words) 

• Benefits: What measurable benefits have been achieved? Please include financial, customer and environmental benefits, where relevant. (200 words) 

• Potential: What is the potential for adopting this initiative across the water sector and elsewhere? How could it positively impact the industry in the future? (200 words) 

SPONSORED BY

Pollution is at the top of the water sector’s agenda, with companies actively seeking new ways to manage and mitigate pollution incidents. This category rewards cutting-edge approaches to pollution mitigation. The judges will look for evidence of solutions that are innovative, effective and sustainable, and that have achieved results for customers, the environment and the community. 

Eligibility: 

The Water Industry Awards are open to companies of ALL sizes. The initiative, project and/or campaign should either be ongoing or have been completed during 2023. 

What to include: 

The judges will want to know how your initiative, product, technology or management approach made a difference, so please outline the challenge at the outset, before explaining how the project has improved the situation. Please note that supporting material will only be called upon where necessary and may not be viewed by the judges. Please make your case within the entry form. 

Word count & criteria: 

Please note that your entry should be no more than 1,000 words 

• Concept: Please provide a brief outline of the initiative, how it originated, and its objectives. (200 words) 

• Delivery: Please explain how your initiative was delivered, including any key partnerships or technology deployments, and how you judged its success . (200 words) 

• Innovation: Please explain the innovation behind this initiative. How does it go beyond existing best practice? What makes it stand out from other initiatives in the industry? (200 words) 

• Benefits: What measurable benefits have been achieved? Please include environmental benefits. (200 words) 

• Potential: What is the potential for adopting this initiative across the water sector and elsewhere? How could it positively impact the industry in the future? (200 words) 

New blood is essential in the water industry, not only to boost staffing levels but to provide new energy and ideas. This award will recognise a relative newcomer to the industry who has made their mark through their ideas, approach, and hard work. 

Eligibility: 

This award will recognise a relative newcomer to the industry who has made their mark through their ideas, approach or hard work. They should be in the process of or have recently completed an accredited apprenticeship or equivalent qualification with a water company or one of their partners. 

What to include: 

The judges will want to know how the individual has made a quantifiable contribution to the business and/or its customers and other stakeholders, that goes beyond the requirements of their course. Please also highlight the person's passion for and commitment to a career in the water sector – please make your case within the entry form. 

Word count & criteria: 

Please note that your entry should be no more than 1,000 words. 

• Rising Star: Please name the individual, when they joined the industry and their route into their current role. (250 words) 

• Skills: Please describe the work carried out by the individual and any particular skills they possess. (250 words) 

• Innovation: Please describe any new ideas brought about as the result of the individual's work. (250 words) 

• Success: Please explain the ways in which the individual has made their mark at the company – what benefits have they brought? Have they inspired others? (250 words) 

Water networks are changing. Digital approaches to asset management and the potential for devices to communicate with one another are creating new, smarter ways of managing water networks, with huge benefits for customers, the environment and water companies themselves. This award will recognise a leading project in the emerging field of smart water and wastewater networks – one blazing a trail for others to follow. 

Eligibility: 

The Water Industry Awards are open to companies of ALL sizes. The initiative, project and/or campaign should either be ongoing or have been completed during 2023. 

What to include: 

The judges will want to know how your initiative, product, technology or management approach made a difference, so please outline the challenge at the outset, before explaining how the project has improved the situation. Please note that supporting material will only be called upon where necessary and may not be viewed by the judges. Please make your case within the entry form. 

Word count & criteria: 

Please note that your entry should be no more than 1,000 words. 

• Concept: Please provide a brief outline of the initiative, how it originated, and its objectives. (200 words) 

• Delivery: Please explain how your initiative was delivered, including any key partnerships or technology deployments, and how you measured its success. (200 words) 

• Innovation: Please explain the innovation behind this initiative. How does it go beyond existing best practice? What makes it stand out from other initiatives in the industry? (200 words) 

• Benefits: What measurable benefits have been achieved? Please include financial, customer and environmental benefits, where relevant. (200 words) 

• Potential: What is the potential for adopting this initiative across the water sector and elsewhere? How could it positively impact the industry in the future? (200 words) 

Innovation has never been higher on the water industry's agenda than it is now, and if it is to meet the challenges of today and tomorrow, the sector needs to become adept at finding new approaches, technologies and ways of working. This category rewards the best wastewater project involving technical, process or management innovation that was carried out in 2023. 

Eligibility: 

The Water Industry Awards are open to companies of ALL sizes. The initiative, project and/or campaign should either be ongoing or have been completed during 2023. 

What to include: 

The judges will want to know how your project made a difference, so please outline the challenge at the outset, before explaining how the project has improved the situation. Please note that supporting material will only be called upon where necessary and may not be viewed by the judges. Please make your case within the entry form. 

Word count & criteria: 

Please note that your entry should be no more than 1,000 words. 

• Concept: Please provide a brief outline of the initiative, how it originated, and its objectives. (200 words) 

• Delivery: Please explain how the initiative was delivered, including any partnership or technology deployments, and how you judged its success. (200 words) 

• Innovation: Please explain the innovation behind this initiative. How does it go beyond existing best practice? What makes it stand out from other initiatives in the industry? (200 words) 

• Benefits: What measurable benefits have been achieved? Please include financial, customer and environmental benefits, where relevant. (200 words) 

• Potential: What is the potential for adopting this initiative across the water sector and elsewhere? How could it positively impact the industry in the future? (200 words) 

As climate change bites and water use in the home increases, the sector has an urgent and critical role to play in driving ambitious and effective water efficiency. This award will recognise the company or partnership that demonstrates measurable and significant impact on water efficiency; a commitment to a water-saving culture in its own workforce and its customers; understanding and supporting customers to use water wisely; innovating and using water-efficient devices; and promoting water re-use or water recycling.  

Eligibility: 

The Water Industry Awards are open to companies of ALL sizes. The initiative, project and/or campaign should either be ongoing or have been completed during 2023. 

What to include: 

The judges will want to know how your project made a difference, so please outline the challenge at the outset, before explaining how the project has improved the situation. Please note that supporting material will only be called upon where necessary and may not be viewed by the judges – please make your case within the entry form. 

Word count & criteria: 

Please note that your entry should be no more than 1,000 words. 

• Concept: Please provide a brief outline of the initiative, how it originated, and its objectives. (200 words) 

• Delivery: Please explain how your initiative was delivered, including any partnerships or technology deployments, and how you judged its success. (200 words) 

• Innovation: Please explain the innovation behind this initiative. How does it go beyond existing best practice? What makes it stand out from other initiatives in the industry? (200 words) 

• Benefits: What measurable benefits have been achieved? Please include financial, customer and environmental benefits, where relevant. (200 words) 

• Potential: What is the potential for adopting this initiative across the water sector and elsewhere? How could it positively impact the industry in the future? (200 words) 

The role of water retailers in supporting business customers to improve their water efficiency and save money has never been more important. As the market approaches the eighth year since competition was introduced, the expectations on water retailers' expectations are higher than ever and firms know they will need to find ever more innovative solutions to customer needs. 

This award recognises companies that have found fresh ways to support customers and run more efficient business. We will be looking for evidence of strong engagement strategies, clever use of data and technology and tariff innovation. 

Companies should also be able to evidence strong social, environmental and governance initiatives and the willingness to collaborate with both the supply chain and the wider water sector to tackle common challenges. 

Eligibility: 

The Water Industry Awards are open to companies of ALL sizes. The initiative, project and/or campaign should either be ongoing or have been completed during 2023. 

What to include: 

This category will recognise the water retailer that can best demonstrate a combination of exceptional customer service, positive environmental impact, agenda-setting innovation and workforce best practice through its work in 2023. Please note that supporting material will only be called upon where necessary and may not be viewed by the judges – please make your case within the entry form. 

Word count & criteria:

Please note that your entry should be no more than 1,000 words in total. 

• Customer Service: Please describe how and to what extent the water company has improved its service to customers during 2023 providing figures and evidence where possible. (250 words) 

• Positive environmental impact: Please provide evidence of how the company is improving the environment. (250 words) 

• Innovation: Please provide evidence of how the company is innovating and leading the industry in new techniques or practices. (250 words) 

• People: Please explain in what ways the company is investing in its people, improving their skills, safety and wellbeing for the long term. (250 words)